Privacy Policy

Bukuaku.id is owned and operated by PT. Bukuaku Digital Indonesia. We as the Bukuaku.id’s team, really concerns about the privacy that you provide when you visit(‘User’or’you’)visit, register, provide information in connection with the use of the website/application. We respect the privacy of all users and with this Privacy Policy we will explain what needs to be understood regarding the information we collect from users.

The Privacy Policy is part of the Terms of Service, which specifically explains how the Bukuaku.id’s team will protect and use the personal information provided.

By visiting, registering, providing information and using all the features on the website/application provided by Bukuaku.id, then you not only have agreed to our Privacy Policy but you also have accepted to the Bukuaku.id Terms of Service. If you disagree with this Privacy Policy, then you are welcome to leave this website/application.

1. Privacy Policy Agreement

By visiting, registering, providing information and using all the features on the website/application provided by Bukuaku.id, you have agreed that we will collect your Personal Information for use in the form of marketing or data montage with parties outside the company.

2. Collection of Personal Information

Personal Information means the information or the data, whether it is correct data or not, about an individual who can be identified through that data, or other data and information that is owned or may be owned by those who have access to it. The user's Personal Information will be collected when the user registers on our website or uses our services.

The Personal Information we may collect is as follows:

1. Information that you send when registering and starting to subscribe to the website/application such as year of birth, email address, telephone number, password, age of your child, and name for your child's profile
2. Information that you send when registering and starting to subscribe to the website/application such as year of birth, email address, telephone number, password, age of your child, and name for your child's profile
3. Information when starting to subscribe, such as payment information, address and telephone number.
4. Information submitted from the Educator's side through the teacher's profile, such as name, email address, password, school name. Students who cannot create their own account on the website/application and they register through the school. The class code / Student’s code will be given by the teacher. The teacher, who is in charge of the class can change information about that student.
5. Information about the student/child/teacher’s reading activities should be relevant to what is involved in the activity held by our website/application.

 

3. Use of Personal Information

We may use Personal Information collected for the following purposes or for other purposes permitted by applicable laws and regulations. Your personal information will be used in the following ways:

1. Sending information and services in connection with transactions which made using our services.
2. To identify and to verify the user’s account.
3. To carry out the process of validating and verifying data before completing transactions carried out by you/the user.
4. To communicate with you/the user about your subscription or account.
5. To enable us to comply with all obligations under applicable laws and regulations (however, it’s not limited to responding to requests, investigations or regulatory directives) and perform audit checks, due diligence and investigations.
6. To provide you/the user with personally relevant descriptions of content or product features.
7. To improve the quality of our services

 

4. Excluded information

We cooperate with Third Party Partners to provide payment gateway services related to payments that you make once you as a user subscribed via the website/application. Payment information (e.g. credit card information and others) that you as a user submit through the system which provided by each payment gateway service is not collected or stored by us. The information which we collected and stored is transaction summary information that we get from payment gateway service providers. Any payment information that you provide when making payments through payment gateway services is information that is excluded from this Privacy Policy and is subject to the privacy policies of each payment gateway service provider. We are not responsible for the privacy policies of any payment gateway service providers.

5. Storage of Personal Information

Your Personal Information will only be stored as long as necessary to fulfill the purpose for which it was collected, or as long as such storage is required or permitted by applicable laws and regulations. We will cease to retain the user’s Personal Information, or remove the purpose of linking the Personal Information as soon as the purposes for which the Personal Information was collected are deemed no longer needed for business or legal purposes.

6. Personal Information Security

Personal Information Security is of utmost importance to us. We strive to provide maximum security efforts to protect your personal information. All Personal Information that we collect will be protected and kept confidential, in accordance with applicable legal provisions. We cannot guarantee that the transmission of information via the internet is guaranteed to be completely secure, we would do our best to protect your personal information. We cannot guarantee that your personal information will not be intercepted, accessed, disclosed, modified or damaged by unauthorized third parties. Even though, you as a user have provided your personal information, you are still responsible for maintaining the confidentiality of your account details along with the authentication code sent to your telephone / email number in connection with transactions that you make through our website / application.

7. Rights and Correction of Personal Information

You as a user have the right to change/correct/delete personal information with the conditions we have prepared. You can request to change/correct/delete personal information by giving us verbal notice via the contact listed at the end of the Privacy Policy. We have the right to refuse your request to change/correct/delete all of your personal information that we have based on applicable laws and regulations, this includes circumstances where such personal information may contain references to other people or requests to change/correct/delete it by us. perceive as irrelevant, not serious or put us in a difficult position. We can also delete personal information at our discretion, so that you are not dependent on storing personal information or other data that we have.

8. Changes to the Privacy Policy

You agree that we may make changes to the Privacy Policy from time to time with developments as necessary and/or as required by applicable law. Changes to the Privacy Policy will be published on this page. You agree that it is your responsibility to review this Privacy Policy regularly and please revisit this page from time to time to see the changes made to this Privacy Policy. By using our services after the effective date of changes to this Privacy Policy, you have agreed to this privacy policy and all of its changes.

9. Marketing & Promotional Materials

Bukuku.id , our affiliates and/or partners may send marketing and promotional materials via applications, post, telephone calls, short message services (SMS/Whatsapp) and email if you agree to receive our marketing and promotional materials. You can choose to receive the marketing materials listed above by choosing to unsubscribe from our websites/apps contained in the message concerned or contacting us via the contacts listed below. We can still contact you for non-promotional purposes, such as giving a receipt or requesting information about using the website/application.

10. Fees and Payment

Price

Bukuaku is entitled to set prices for the Services. Bukuaku will make reasonable attempts to update the price information published on the website. We recommend that you check our website regularly for the most updated pricing information. Bukuaku at its sole discretion, may change the pricing for any feature of the Services, including any additional charges, if Bukuaku provides you with advance notice of the change before it takes effect. Bukuaku in its discretion, may provide promotional offers with different features and different prices to individual Bukuaku customers. Any of these promotional offers, except as provided to you, will not be valid for your offerings or these terms.

Authorization

You authorize Bukuaku to convert all order amounts you make and any Service level you select as defined in these terms or as published by Bukuaku, as well as all applicable taxes, to the payment method defined in your account. If you are paying any charges by credit card, Bukuaku may request pre-authorization of your credit card account before you complete your purchase to verify that the credit card is legitimate and has the required funds or credit to cover your purchase.

Subscription Service

Services may incorporate automatic recurring payments (auto-renewable subscriptions) for periodic charges ("Subscription Services"). If you enable a Subscription Services, you authorize Bukuaku to remotely bill, on a recurring basis and until cancellation of the recurring payment or your account, all amounts accrued on or before the payment due date for the accumulated amounts. The "Subscription Billing Date" is the date when you purchased your first subscription to the Service. https://www.bukuaku.id/id/subscription-plan 

For information regarding "Subscription Fees", please refer to: 

otherwise as expressly mentioned at the time you activate the subscription service:

1. YOUR ACCOUNT WILL BE AUTO-BILLED ON THE SUBSCRIPTION BILLING DATE ALL APPLICABLE FEES AND TAXES FOR THE FOLLOWING SUBSCRIPTION PERIOD.
2.  THE SUBSCRIPTION WILL AUTOMATICALLY CONTINUE UNLESS AND UNTIL YOU TERMINATE THE SUBSCRIPTION OR WE TERMINATE IT, AND
3. YOU HAVE TO CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS TO AVOID BILLING THE NEXT PERIODIC SUBSCRIPTION FEE TO YOUR ACCOUNT.

We will charge periodic Subscription Fees to the payment method you have given us during registration (or to a different payment method if you change your payment information). You can cancel the Subscription Service by following the instructions here or contacting us at: [email protected] 

Delinquent Accounts

Bukuaku is able to suspend or discontinue access to the Services, including the charge-based portions of the Services, for any account that is past due but hasn't been paid. In addition to any amounts owing for Services, delinquent accounts will incur fees or charges incidental to any billing or collection of unpaid amounts, including collection costs.

Cancel Subscription

Subscriptions that have been made to BukuAku may be cancelled. Apart from the standard and Family packages, cancellations are not permitted on the BukuAku application.

How to cancel a package can be done on Android and IOS devices in the following way:

From Android : 

1. Login to BukuAku
2. Click Transaction History on Parent Dashboard 
3. Click Cancel Package 
4. Fill Package Cancellation Verification 
5. Click 'Cancel Package'
6. Choose 'BukuAku' app to cancel Package
7. Click Cancel Subscription
8. Choose canceling reason for subscription
9. Click Cancel Subscription 

If you don’t see  ‘BukuAku’ in active subscription, you’ll be prompted to log in at bukuaku.id to cancel (because that’s where you subscribed initially).

From IOS : 

1. Login to BukuAku
2. Click Transaction History on Parent Dashboard 
3. Click Cancel Package
4. Choose BukuAku app to cancel package
5. Click Cancel

If you don’t see  ‘BukuAku’ in active subscription, you’ll be prompted to log in at bukuaku.id to cancel (because that’s where you subscribed initially).

11. Delete Account

For delete account can access from application on setting menu or contact [email protected].

12. Contact Us

If you would like to contact us regarding questions about the Privacy Policy, you are able to contact us via [email protected].